Information

Shipping Rates

We ship to the USA, Puerto Rico and US Virgin Islands.  Please note: We cannot ship to PO Boxes, APO or FPO addresses at this time. Our shipping rates are as follows:

  • FREE Standard Shipping on all orders (1 to 7 days)
  • 3 Day Shipping
    • $29.99 for orders under $499
    • FREE 3 Day Shipping for orders of $499 or more*
  • 2 Day Air Shipping - $59.99 per order*
  • Next Day Air Shipping - $79.99 per order*
  • Next Day Air with Saturday Delivery - $89.99 per order*

* Please note: large area rugs can not be shipped via an expedited shipping method.

When To Expect Your Order

We strive to process and ship all Standard Shipping orders within 2 business days (excludes weekends and holidays) and all Expedited Shipping orders (3 Day, 2 Day & Next Day) within 1 business day. Most orders are shipped directly from the manufacturer's warehouse in New Jersey, California or Texas. After shipping your order, we will send you an email with your package tracking information and an estimated delivery date.

Gift Wrapping

Gift wrapping is available complimentary. Gift wrapped items are wrapped in an elegant signature Lladro or Waterford gift wrap paper. Loloi Rugs and SPI items can not be gift wrapped. Gift messages are also available with all items.

Returns

We want you to be completely satisfied with your purchase. We offer a 30 day return period for unused items in their original condition and packaging to be returned for a credit or exchange.  A return authorization must be acquired before sending back any items.  To obtain a return authorization, please contact us with your order number, item number you would like to return and the reason for the return. Once approved, you will receive an email with instructions for your return.  Please note, a 20% restocking fee will apply for rug returns.

Remember to get tracking and insurance for your return package. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and that the refund or exchange has been processed. If a refund is requested, we will credit your credit card or original method of payment. If you received free shipping on your original order, we will deduct a $19.99 shipping charge from the value of your merchandise returned to determine your refund amount. Please allow 72 hours for processing of returns.

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Privacy Policy

We are committed to protecting your privacy. We do not sell any of your information. At Fine Decor Direct, your private information is used to process your order and provide you with the best service possible. If you sign up for our email list, you will receive an occasional email offering you a special promotion on your next purchase along with some information about new releases and recent retirements. You can unsubscribe from our email list at anytime.